At Bodega LUIS SAENZ, we ship products ensuring that each order is prepared and packaged with the utmost care to ensure proper preservation during shipping.
Delivery Times:
Orders are processed within 24 business hours of payment confirmation. Delivery is generally within 2 to 5 business days, depending on the recipient's location. During special campaigns, holidays, or promotions, these times may be slightly extended.
Shipping Costs:
Shipping costs will be automatically calculated at checkout, depending on the destination and order volume. In addition, any shipping cost discounts will be communicated promptly in our online store at checkout.
Order Preparation and Packaging:
Every order is carefully packaged using materials specifically designed for bottle transport and marked with a "Fragile" label to ensure proper handling during shipping.
Order Tracking:
Once the order has been shipped, the customer will receive an email with the tracking number and a link to check the real-time shipping status.
Shipping Issues:
We ask the customer to carefully inspect the package upon receipt. If you detect visible damage to the packaging or signs of tampering, we recommend not accepting the order and noting the issue on the carrier's delivery note.
Afterwards, you must contact our customer service team within 48 hours. For any questions or queries related to shipping, you can contact us via customer service email: info@bodegaluissaenz.com
